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Quality Management (QM) (Page 2)
January 30th, 2025
Poka Yoke: this article explains the Poka Yoke method, developed by Shigeo Shingo in a practical way. After reading it, you will understand the basics of this powerful quality management tool for production systems. Highlights include: what is poka yoke,…
December 20th, 2024
SERVQUAL Model of Service Quality: this article describes the concept of the SERVQUAL Model of Service Quality by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. Next to what it this framework is, this article also…
September 17th, 2024
Drum Buffer Rope Theory: this article explains the Drum Buffer Rope Theory, developed by Eliyahu Goldratt, in a practical way. Next to what it is (Methodology), this article also highlights it’s origin, the pace of the Drum Buffer…
September 16th, 2024
Business Process Reengineering (BPR): this article explains the concept of Business Process Reengineering (BPR) in a practical way. Next to what it is (concept and definition), this article also highlights the benefits, how to apply it in during a change…
September 3rd, 2024
Eight Dimensions of Quality: this article provides a practical explanation of the eight dimensions of quality by David Garvin. Next to who defined these, this article also highlights what the eight dimensions of quality are, each component explained, how…
August 15th, 2024
Jidoka: this article explains Jidoka in a practical way. Other highlights include: Jidoka in relation to Toyota, Lean Manufacturing and the 5S method. After reading it, you will understand the basics of this powerful quality management tool. Enjoy reading!
What…
August 15th, 2024
Gemba Kaizen: this article explains the concept of Gemba Kaizen. Next to what it is (the definition and meaning), this article also highlights explanation of the gemba walk, principles and objectives of Gemba Kaizen, the workplace and the advantages.…
August 14th, 2024
Business Process Modelling Notation (BPMN): this article explains the concept of BPMN or Business Process Modelling Notation in a practical way. The meaning of BPMN is discussed and how processes can be drawn in a model. Then an example of…
August 8th, 2024
Human Centered Design: this article explains Human Centered Design in a practical way, developed by Brown & Wyatt. This article contains a general definition of this theory, its process, phases and practical tips. After reading it, you will understand the…
August 8th, 2024
Design Review Based on Failure Mode (DRBFM): this article provides a practical explanation of Design Review Based on Failure Mode (DRBFM), developed by Tatsuhiko Yoshimura. Next to what it is (meaning), highlights this article also the concepts within…
July 24th, 2024
SMED: this article provides a practical explanation of SMED (Single Minute Exchange of Dies). Next to what it (definition) is, this article also highlights why SMED is necessary, the two types of elements, SMED process and steps and the advantages.…
June 6th, 2024
Business Process Improvement: this article provides a practical explanation of Business Process Improvement (BPI). Highlights include: what the methodology of BPI is, BPI tools and examples, the BPI general cycle explained and a summary. After reading, you’ll have a…
