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Quality Management (QM)

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a QM System, a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

ISO 31000 explained: the principles

September 4th, 2023

ISO 31000: in this article you will find an easy and practical explanation of the ISO 31000 method. Next to what it is, this article also highlights the principles, the framework of reference, the Risk management process and treatment, advantages…

SMED (Single Minute Exchange of Dies)

August 31st, 2023

SMED: this article provides a practical explanation of SMED (Single Minute Exchange of Dies). Next to what it (definition) is, this article also highlights why SMED is necessary, the two types of elements, SMED process and steps and the advantages.…

Jidoka: Theory and Meaning explained

August 31st, 2023

Jidoka: this article explains Jidoka in a practical way. Other highlights include: Jidoka in relation to Toyota, Lean Manufacturing and the 5S method. After reading it, you will understand the basics of this powerful quality management tool. Enjoy reading! What…

SERVQUAL Model of Service Quality

August 27th, 2023

SERVQUAL Model of Service Quality: this article describes the concept of the SERVQUAL Model of Service Quality by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. Next to what it this framework is, this article also highlights…

Day In the Life Of (DILO)

August 22nd, 2023

DILO: this article explains the Day In the Life Of (DILO), developed by Francis J. Gouillart, in a practical way. This article contains the definition of the concept DILO, its steps and practical examples. After reading it, you…

SIPOC Model explained

August 22nd, 2023

SIPOC model: this article describes the concept of the SIPOC model in a practical way. Next to what it is adn the theory is explained, this artcile also highlights the importance of the transformation process, an example and a SIPOC…

Drum Buffer Rope Theory explained

August 22nd, 2023

Drum Buffer Rope Theory: this article explains the Drum Buffer Rope Theory, developed by Eliyahu Goldratt, in a practical way. Next to what it is (Methodology), this article also highlights it’s origin, the pace of the Drum Buffer…

Six Sigma methodology explained

August 20th, 2023

Six Sigma Methodology: this article explains Six Sigma Methodology in a practical way. Next to what it is (definition and origin), this article also highlights this methodology as an quality framework, the similarities with Gemba Kaizen and the practice of…

Measurement System Analysis (MSA)

August 16th, 2023

Measurement System Analysis (MSA): This article explains the Measurement System Analysis (MSA) in a practical way. Next to what it is (definition), this article also highlights why it necessary, a Measurement System Analysis example, How is an MSA performed and…

Key Performance Indicators (KPIs)

August 14th, 2023

Key Performance Indicators (KPIs): this articles provides a practical explanation of Key Performance Indicators (KPIs). Next to what this concept and defintion is, this article also highlights the effectiveness, the Characteristics of KPIs, the types of KPIs and 37…
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