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Quality Management (QM)

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a QM System, a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Gemba Kaizen explained: meaning and theory

November 20th, 2023

Gemba Kaizen: this article explains the concept of Gemba Kaizen. Next to what it is (the definition and meaning), this article also highlights explanation of the gemba walk, principles and objectives of Gemba Kaizen, the workplace and the advantages.…

Overall Equipment Efficiency (OEE)

November 7th, 2023

Overall Equipment Efficiency: this article explains the concept of Overall Equipment Efficiency (OEE), an indicator that measures the efficiency of industrial machines. After reading it, you will understand the basic concepts of this tool that is of great importance for…

Quality Circle (QC) explained

November 3rd, 2023

Quality Circle (QC): this article explains the concept of a Quality Circle (QC) in a practical way. Highlights of this article include: a definition of a QC, the history of quality circles and the conditions and steps to set up…

Total Quality Management (TQM)

October 18th, 2023

Total Quality Management: this article explains Total Quality Management (TQM) in a practical way. It defines TQM, as well as explains its principles. It also offers a practical approach on TQM. After reading this article, you will understand the basics…

Human Centered Design Process

September 8th, 2023

Human Centered Design: this article explains Human Centered Design in a practical way, developed by Brown & Wyatt. This article contains a general definition of this theory, its process, phases and practical tips. After reading it, you will understand the…

One Point Lesson (OPL)

September 8th, 2023

One point lesson (OPL): this article explains the one point lesson in a practical way. The article starts with the definition and meaning of this concept. An explanation then follows of how it works exactly and you will find practical…

Quality Assurance (QA)

September 4th, 2023

Quality assurance (QA): this article explains the concept of Quality Assurance or QA in a practical way. The article contains the definition of the term, followed by an explanation of the two main principles and their efficiency. You will also…

ISO standards: meaning and overview

September 4th, 2023

ISO Standards: this article explains the concept of ISO Standards in a practical way. The article starts off with a general meaning and the origin of ISO, followed by reasons why ISO is important for both consumers and businesses, a…

ISO 31000 explained: the principles

September 4th, 2023

ISO 31000: in this article you will find an easy and practical explanation of the ISO 31000 method. Next to what it is, this article also highlights the principles, the framework of reference, the Risk management process and treatment, advantages…

Jidoka: Theory and Meaning explained

August 31st, 2023

Jidoka: this article explains Jidoka in a practical way. Other highlights include: Jidoka in relation to Toyota, Lean Manufacturing and the 5S method. After reading it, you will understand the basics of this powerful quality management tool. Enjoy reading! What…

SERVQUAL Model of Service Quality

August 27th, 2023

SERVQUAL Model of Service Quality: this article describes the concept of the SERVQUAL Model of Service Quality by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. Next to what it this framework is, this article also highlights…

SIPOC Model explained

August 22nd, 2023

SIPOC model: this article describes the concept of the SIPOC model in a practical way. Next to what it is adn the theory is explained, this artcile also highlights the importance of the transformation process, an example and a SIPOC…
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