Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.
The management activities and functions include the set up of a Quality Management System (QMS), a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.
A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.
What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.