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Quality Management

Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a Quality Management System (QMS), a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Failure Mode and Effects Analysis (FMEA)

September 13th, 2018

This article provides a practical explanation of the Failure Mode and Effect Analysis or FMEA. After reading this article, you will understand the basics of this powerful quality management and risk analysis tool.This article also contains a downloadable and…

Business Process Reengineering (BPR)

August 3rd, 2018

This article explains teh concept of Business Process Reengineering (BPR) in a practical way. After reading, you will understand the basics of this powerful and quality management tool. What is Business Process Reengineering? Business Process Reengineering or BPR for short,…

Jidoka

June 11th, 2018

This article explains Jidoka in a practical way. After reading it, you will understand the basics of this powerful quality management tool. What is definition of Jidoka? Jidoka is a Lean manufacturing principle that ensures that quality is automatically built…

Day In the Life Of (DILO)

May 23rd, 2018

This article explains the Day In the Life Of (DILO), developed by Francis J. Gouillart, in a practical way. After reading it, you will understand the basics of this powerful quality management tool. What is Day In the…

Drum Buffer Rope (DBR)

May 17th, 2018

This article explains the Drum Buffer Rope (DBR), developed by Eliyahu Goldratt, in a practical way. After reading it, you will understand the basics of this powerful quality management tool. What is Drum Buffer Rope (DBR)? Israeli physicist…

SIPOC model

March 9th, 2018

This article describes the concept of the SIPOC model in a practical way. After reading you will understand the definition and basics of this powerful quality management tool. This article also contains a downloadable and editable template. What…

Spaghetti Diagram

March 8th, 2018

This article describes the concept of the Spaghetti Diagram in a practical way. After reading you will understand the definition and basics of this powerful quality management tool. What is the Spaghetti Diagram? In lots of companies, the use of…

SERVQUAL Model

January 11th, 2018

This article describes the concept of the SERVQUAL Model by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. After reading you will understand the definition and basics of this powerful quality management tool. What is the…

DMADV Process

October 3rd, 2017

This article describes the concept of the DMADV Process in a practical way. After reading you will understand the definition and basics of this powerful quality management tool. What is the DMADV Process? DMADV is a Six Sigma quality method…

Just In Time (JIT)

August 30th, 2017

This article describes the concept of Just in Time / JIT by Kiichiro Toyoda and Taiicho Ohno in a practical way. After reading you will understand the definition and basics of this powerful quality management tool. What is Just In…

Kanban System

June 9th, 2017

This article describes the concept of Kanban System, developed by Taiichi Ohno in a practical way. After reading you will understand the basics of this powerful quality management tool. What is Kanban? Kanban is a combination of two Japanese…
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