Communication skills

What are communication skills? The definition

Communication skills enable individuals to understand others and to be understood themselves. A variety of aspects are important in the context of these skills, such as listening, speaking, observing and empathy.

In everyday life, these skills are required to communicate ideas to others, develop a confident attitude, respect for others and public speaking. Developing these skills helps many people make progress in the workplace.

The importance of communication skills

Effective communication is essential for both employer and employee.

The success of making a point clear, for example, can be the difference between making a deal and missing out on a good deal. It is also crucial that company policy is carefully explained to customers and employees and that everyone within the organisation is on the same wavelength.

A healthy communication climate also improves morale and efficiency in general. Various methods are used to promote the communication climate within organisations, such as: Communication Strategy Framework (CSF), communication plans, dialogue mapping and the 7Cs or communication model.

Types of communication skills

There are different types of communication skills and methods that can be used in a person’s professional life. As with many skills, it is important that communication is actively practiced. A well-known concept in communication studies is active listening. We are also familiar with different types of listening, such as empathic listening, appreciative listening and analytical listening.

Different styles or types of communication are required depending on a person’s situation. In the articles on communication skills, learn when and where to use a certain communication style.

Another important element in communication is giving and receiving feedback. This is also the part of listening that allows a person to improve his or her skills.

How do I improve my communication skills?

There are some specific steps that can be taken to improve these skills. Some of these techniques are listed below.

1. Listening. Real listening is often limited by people being too quick to form a response
2. Adjust the communication style according to the listener
3. Pay attention to body language
4. Monitor what is being transmitted or verbalised
5. Keep a positive attitude and smile

More information about techniques to improve your communication skills can be found in the Toolshero-articles related to these skills.