Communication skills enable individuals to understand others and to be understood themselves. A variety of aspects are important in the context of these skills, such as listening, speaking, observing and empathy.
In everyday life, these skills are required to communicate ideas to others, develop a confident attitude, respect for others and public speaking. Developing these skills helps many people make progress in the workplace.
The importance of communication skills
Effective communication is essential for both employer and employee.
The success of making a point clear, for example, can be the difference between making a deal and missing out on a good deal. It is also crucial that company policy is carefully explained to customers and employees and that everyone within the organisation is on the same wavelength.
There are different types of communication skills and methods that can be used in a person’s professional life. As with many skills, it is important that communication is actively practiced. A well-known concept in communication studies is active listening. We are also familiar with different types of listening, such as empathic listening, appreciative listening and analytical listening.
Different styles or types of communication are required depending on a person’s situation. In the articles on communication skills, learn when and where to use a certain communication style.
Another important element in communication is giving and receiving feedback. This is also the part of listening that allows a person to improve his or her skills.
How do I improve my communication skills?
There are some specific steps that can be taken to improve these skills. Some of these techniques are listed below.
Listening. Real listening is often limited by people being too quick to form a response
Adjust the communication style according to the listener
Pay attention to body language
Monitor what is being transmitted or verbalised
Keep a positive attitude and smile
More information about techniques to improve your communication skills can be found in the Toolshero-articles related to these skills.
A communication strategy framework is a tool for planning communication with your employees, customers, suppliers and investors. You can use the Framework for a better understanding of the organisation or to improve your reputation with people whose attitude and actions influence your company’s success.
A communication plan is a structured approach used to provide various stakeholders with information. The detailed communication strategy records who must receive what specific information, when this information must be supplied and which channels must be used for this purpose.
Empathic listening is about really understanding the person who’s talking to you. That means it goes beyond active listening, for which the listener uses nods, listening posture and listening sounds like ‘yeah, yeah’ and ‘hmm’ to encourage the person speaking to continue talking.
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