What are listening skills?
The meaning of the word listening is to pay attention to sound or action. Listening is an apparently simple activity, but it consists of several complex processes. First, there are affective processes. These include the motivation to listen to others.
Cognitive and behavioral processes also play a role at the same time. Cognitive processes are about understanding, receiving and interpreting the content and behavioral processes are about responding to others through verbal and non-verbal communication.
how to improve
In order to make effective listening possible in the workplace, it is necessary for employees to sharpen their listening skills. In an organization, listening is the key to effective work relationships between employees and management and other personnel.
In addition, listening skills also influence a company’s interaction with customers. The effectiveness of listening is compromised by several barriers. Examples of barriers are: low concentration, lack of prioritization, (pre-)judgments, or focusing on things that don’t matter.
Listening theories & tips
What are the most known and used listening techniques and theories? What are their success stories and practical tips when you apply these? These posts are all about great listening skill tools and methods that can help you to achieve your goal.
Clean Language is a simple and subtle question process that could help to advance clarity and change in an extraordinarily efficient, effective, and highly respectful way that keeps the focus on the goals and personal development of your clients.
Empathic listening is about really understanding the person who’s talking to you. That means it goes beyond active listening, for which the listener uses nods, listening posture and listening sounds like ‘yeah, yeah’ and ‘hmm’ to encourage the person speaking to continue talking.
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