The meaning of the word listening is to pay attention to sound or action. Listening is an apparently simple activity, but it consists of several complex processes. First, there are affective processes. These include the motivation to listen to others.
The meaning of the word listening is to pay attention to sound or action. Listening is an apparently simple activity, but it consists of several complex processes. First, there are affective processes. These include the motivation to listen to others.
Cognitive and behavioral processes also play a role at the same time. Cognitive processes are about understanding, receiving and interpreting the content and behavioral processes are about responding to others through verbal and non-verbal communication.
In order to make effective listening possible in the workplace, it is necessary for employees to sharpen their listening skills. In an organization, listening is the key to effective work relationships between employees and management and other personnel.
In addition, listening skills also influence a company’s interaction with customers. The effectiveness of listening is compromised by several barriers. Examples of barriers are: low concentration, lack of prioritization, (pre-)judgments, or focusing on things that don’t matter.
What are the most known and used listening techniques and theories? What are their success stories and practical tips when you apply these? These posts are all about great listening skill tools and methods that can help you to achieve your goal.
