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Loyalty Marketing
Loyalty marketing, or Total Loyalty Marketing (TLM), is a marketing approach whereby the organisation focuses on retaining existing customers by providing incentives.
Reframing Matrix
The Reframing matrix is a tool created by Michael Morgan published in his book Creating Workforce Innovation that helps to look at business problems from several different perspectives.
Transactional theory of stress and coping
The Transactional Theory of Stress and Coping is developed by Lazarus & Folkman and describes the process of perceiving stress.
Mind Mapping
With Mind Mapping you'll learn more effectively. It improves the way in which information is recorded and supports creative problem solving
TOP 5 MOST VIEWED ARTICLES
7 Habits of Highly Effective People
7 Habits of Highly Effective People of Stephen Covey give direction to your life in a constructive way. It's an structured action plan
Kotter’s 8-Step Change Model
John Kotter introduced the "Kotter’s 8 Step Change Model" to improve an organization’s ability to change and to increase its chances of success.
Mind Mapping
With Mind Mapping you'll learn more effectively. It improves the way in which information is recorded and supports creative problem solving
Listening Comprehension
Listening Comprehension is part of the communication skills such as the development of reading and writing comprehension.
Convergent Thinking
Convergent Thinking is a type of thinking that all human beings possess but that some people develop in a different way than others.
