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Quality Management

Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a Quality Management System (QMS), a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Statistical Process Control (SPC) explained

March 29th, 2023

Statistical Process Control (SPC): This article explains Statistical Process Control (SPC) in a practical way. This article highlights what is (definition, meanining and it’s origin), the principles of SPC and what purpose charts serve in this context. You will also…

Six Sigma methodology explained

March 16th, 2023

Six Sigma Methodology: this article explains Six Sigma Methodology in a practical way. Next to what it is (definition and origin), this article also highlights this methodology as an quality framework, the similarities with Gemba Kaizen and the practice of…

SERVQUAL Model of Service Quality explained

February 28th, 2023

SERVQUAL Model of Service Quality: this article describes the concept of the SERVQUAL Model of Service Quality by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. Next to what it this framework is, this article also highlights…
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