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Quality Management (QM)

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a QM System, a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Toolshero

Quality Assurance (QA): the basics

October 10th, 2025

Quality assurance (QA): this article explains the concept of Quality Assurance or QA in a practical way. The article contains the definition of the term, followed by an explanation of the two main principles and their efficiency. You will also…
Toolshero

ISO standards: meaning and overview

May 31st, 2025

ISO Standards: this article explains the concept of ISO Standards in a practical way. The article starts off with a general meaning and the origin of ISO, followed by reasons why ISO is important for both consumers and businesses, a…
Toolshero

EFQM Model explained

March 25th, 2025

EFQM Model: this article explains the EFQM Model in a practical way. This article discusses: what EFQM is, what the quality model is aimed at, what the process looks like, what the five phases in an EFQM assessment are and…
Toolshero

SIPOC Model explained

March 25th, 2025

SIPOC model: this article describes the concept of the SIPOC model in a practical way. Next to what it is adn the theory is explained, this artcile also highlights the importance of the transformation process, an example and a SIPOC…
Toolshero

Zero Defects philosophy and strategy

March 9th, 2025

Zero Defects philosophy: this article provides a practical explanation of the concept of Zero Defects by Philip Crosby. It covers what Zero Defects is (philosophy) and what its basic principles are. After reading, you will have a basic understanding…
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