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Quality Management (QM)
September 17th, 2024
Total Quality Management: this article explains Total Quality Management (TQM) in a practical way. It defines TQM, as well as explains its principles. It also offers a practical approach on TQM. After reading this article, you will understand the basics…
September 17th, 2024
Drum Buffer Rope Theory: this article explains the Drum Buffer Rope Theory, developed by Eliyahu Goldratt, in a practical way. Next to what it is (Methodology), this article also highlights it’s origin, the pace of the Drum Buffer…
September 16th, 2024
Business Process Reengineering (BPR): this article explains the concept of Business Process Reengineering (BPR) in a practical way. Next to what it is (concept and definition), this article also highlights the benefits, how to apply it in during a change…
September 3rd, 2024
SERVQUAL Model of Service Quality: this article describes the concept of the SERVQUAL Model of Service Quality by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. Next to what it this framework is, this article also…
September 3rd, 2024
Eight Dimensions of Quality: this article provides a practical explanation of the eight dimensions of quality by David Garvin. Next to who defined these, this article also highlights what the eight dimensions of quality are, each component explained, how…
August 15th, 2024
Jidoka: this article explains Jidoka in a practical way. Other highlights include: Jidoka in relation to Toyota, Lean Manufacturing and the 5S method. After reading it, you will understand the basics of this powerful quality management tool. Enjoy reading!
What…
August 15th, 2024
Poka Yoke: this article explains the Poka Yoke method, developed by Shigeo Shingo in a practical way. After reading it, you will understand the basics of this powerful quality management tool for production systems. Highlights include: what is poka yoke,…
August 15th, 2024
LEAN Manufacturing: this article explains the philosophy of LEAN Manufacturing in a practical way. The article starts with the definition of LEAN Manufacturing, followed by information about its origin and a visualisation of its goals and principles. The article further…
August 15th, 2024
Gemba Kaizen: this article explains the concept of Gemba Kaizen. Next to what it is (the definition and meaning), this article also highlights explanation of the gemba walk, principles and objectives of Gemba Kaizen, the workplace and the advantages.…
August 14th, 2024
Business Process Modelling Notation (BPMN): this article explains the concept of BPMN or Business Process Modelling Notation in a practical way. The meaning of BPMN is discussed and how processes can be drawn in a model. Then an example of…
August 13th, 2024
Gemba walk: this articles provides a practical explanation of Gemba and the Gemba walk. After reading, you’ll have a basic understanding of this powerful quality management tool. In this article you will also find a downloadable Gemba walk checklist to…
August 8th, 2024
Human Centered Design: this article explains Human Centered Design in a practical way, developed by Brown & Wyatt. This article contains a general definition of this theory, its process, phases and practical tips. After reading it, you will understand the…