× Close
Home » Quality Management (QM)

Quality Management (QM)

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a QM System, a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Business Process Reengineering (BPR)

September 16th, 2024

Business Process Reengineering (BPR): this article explains the concept of Business Process Reengineering (BPR) in a practical way. Next to what it is (concept and definition), this article also highlights the benefits, how to apply it in during a change…

SERVQUAL Model of Service Quality

September 3rd, 2024

SERVQUAL Model of Service Quality: this article describes the concept of the SERVQUAL Model of Service Quality by Valarie Zeithaml, A. Parasuraman and Leonard Berry in a practical way. Next to what it this framework is, this article also…

Eight Dimensions of Quality by David Garvin

September 3rd, 2024

Eight Dimensions of Quality: this article provides a practical explanation of the eight dimensions of quality by David Garvin. Next to who defined these, this article also highlights what the eight dimensions of quality are, each component explained, how…

Jidoka: Theory and Meaning explained

August 15th, 2024

Jidoka: this article explains Jidoka in a practical way. Other highlights include: Jidoka in relation to Toyota, Lean Manufacturing and the 5S method. After reading it, you will understand the basics of this powerful quality management tool. Enjoy reading! What…

Poka Yoke explained including an example

August 15th, 2024

Poka Yoke: this article explains the Poka Yoke method, developed by Shigeo Shingo in a practical way. After reading it, you will understand the basics of this powerful quality management tool for production systems. Highlights include: what is poka yoke,…

Gemba Kaizen explained: meaning and theory

August 15th, 2024

Gemba Kaizen: this article explains the concept of Gemba Kaizen. Next to what it is (the definition and meaning), this article also highlights explanation of the gemba walk, principles and objectives of Gemba Kaizen, the workplace and the advantages.…

Human Centered Design Process

August 8th, 2024

Human Centered Design: this article explains Human Centered Design in a practical way, developed by Brown & Wyatt. This article contains a general definition of this theory, its process, phases and practical tips. After reading it, you will understand the…
© Copyright 2013-2024 | Privacy | Toolshero.nl (Dutch) | Toolshero.es (Spanish) | DMCA.com Protection Status