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Quality Management (QM)

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

Quality management (QM) can be defined as all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a QM System, a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Toolshero

EFQM Model explained

March 25th, 2025

EFQM Model: this article explains the EFQM Model in a practical way. This article discusses: what EFQM is, what the quality model is aimed at, what the process looks like, what the five phases in an EFQM assessment are and…
Toolshero

Poka Yoke explained including an example

January 30th, 2025

Poka Yoke: this article explains the Poka Yoke method, developed by Shigeo Shingo in a practical way. After reading it, you will understand the basics of this powerful quality management tool for production systems. Highlights include: what is poka yoke,…
Toolshero

Business Process Reengineering (BPR)

September 16th, 2024

Business Process Reengineering (BPR): this article explains the concept of Business Process Reengineering (BPR) in a practical way. Next to what it is (concept and definition), this article also highlights the benefits, how to apply it in during a change…
Toolshero

Human Centered Design Process

August 8th, 2024

Human Centered Design: this article explains Human Centered Design in a practical way, developed by Brown & Wyatt. This article contains a general definition of this theory, its process, phases and practical tips. After reading it, you will understand the…
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