Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.
The management activities and functions include the set up of a Quality Management System (QMS), a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.
A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.
What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.
Business Process Improvement (BPI) is a management practice that provides leaders with different methods to analyse procedures and processes, identify problems, and – if necessary – improve effectiveness, efficiency, or accuracy.
Business Process Mapping (BPM) refers to the mapping of the steps a company takes to complete a certain process. BPM can be performed on every random process, such as purchasing raw materials, the recruitment process for new employees or the shipment of purchased products.
Poka Yoke is a Japanese phrase that means error prevention. It was developed in the sixties of the previous century by Shigeo Shingo from Japan. Poka Yoke is used to prevent and resolve defects during the production process, eliminating the need for quality control after the process.
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