What is Quality Management? Definition, importance, tools, etc

Quality Management

Quality management (QM) are all management activities and functions that are needed to achieve and maintain a desired level of excellence.

The management activities and functions include the set up of a Quality Management System (QMS), a quality assurance definition, a quality planning system and defining the functions of Business Process Management (BPM) / quality control and quality improvement.

A good example of such a system is Total Quality Management (TQM). TQM is a business and quality philosophy that champions the idea that the long-term success of a company comes from customer satisfaction and continues quality improvement.

Next to TQM, there are also other methods and philosophies like Total Productive Maintenance (TPM), Six Sigma, LEAN Management and many more.

What are the most known and used tools and methods? What are their success stories and practical tips when you apply these? These posts are all about great tools and methods that can help you to achieve your goal or understand certain aspects that come with QM.

Overall Operations Effectiveness (OOE)

by Daniela AvendañoQuality ManagementOctober 12, 2020October 12, 2020

Overall Operations Effectiveness (OOE) is a method to calculate the availability and effectiveness of general production chains.

Overall Equipment Efficiency (OEE)

by Daniela AvendañoQuality ManagementOctober 2, 2020October 13, 2020

Overall Equipment Efficiency (OEE) is a tool that offers the measurement of the percentage effectiveness of industrial machinery.

Eight Dimensions of Quality

by Erika van VeldenQuality ManagementSeptember 20, 2020September 20, 2020

The eight dimensions of quality help producers to meet these expectations. It is a strategic management tool that can be used as a framework to analyse characteristics of quality.

LEAN Manufacturing

by Ben JanseQuality ManagementAugust 25, 2020August 25, 2020

LEAN Manufacturing or LEAN Management originates from the Japanese car manufacturer Toyota. LEAN Manufacturing literally means lean production.

Gemba walk

by Peter HuijgensQuality Management TemplatesMay 25, 2020October 16, 2020

A Gemba Walk is part of Toyota Production System and focuses on continuous improvement by looking at the processes on the shop floor.

Key Performance Indicators (KPIs)

by Ben JanseQuality ManagementMarch 19, 2020August 21, 2020

Key Performance Indicators (KPIs) are measurable indicators that show how a company is performing and whether it will achieve its organisational objectives.

Business Process Management (BPM)

by Ben JanseQuality ManagementMarch 3, 2020July 19, 2020

Business Process Management (BPM) is the design, implementation, use, and adaptation of business processes for the purposes of optimisation.

Design Review Based on Failure Mode (DRBFM)

by Jessie SariQuality ManagementFebruary 18, 2020July 19, 2020

DRBFM was created by Tatsuhiko Yoshimura, (Toyota). It was intended to systematically analyse design changes and identify risks and undesired effects in advance. The goal is understanding the design alterations.

QHSE Management System

by Jessie SariQuality ManagementJanuary 24, 2020July 19, 2020

QHSE is an acronym of Quality, Health, Safety, and Environment. A QHSE system is a management system aimed at quality, occupational health and safety, and the environment. It’s a tool for management to direct, manage, and develop the organisation. Thanks to this system, you are always alert of possible changes in legislation and regulations so you never risk a fine, occupational accident, or other issues.

Business Process Improvement (BPI)

by Ben JanseQuality ManagementJanuary 11, 2020January 18, 2021

Business Process Improvement (BPI) is a management practice that provides leaders with different methods to analyse procedures and processes, identify problems, and – if necessary – improve effectiveness, efficiency, or accuracy.