SIPOC model

SIPOC model - toolshero

This article describes the concept of the SIPOC model in a practical way. After reading you will understand the definition and basics of this powerful quality management tool. This article also contains a downloadable and editable SIPOC model template.
What is the SIPOC model?
SIPOC is a method to properly describe the transformation process within a company that offers products and/or services. It's a tool for process improvement that summarises the input and output of one or multiple processes in tables.

SIPOC is an acronym for Suppliers, Inputs, Process, Output and Customers, also the names of the columns.

The tool was born in the '80s and is a programme within quality systems such as Six Sigma, Kaizen and Lean manufacturing.
The SIPOC Model is about the transformation process
The SIPOC model method makes clear which factors influence the transformation process and which parties are involved. By mapping this, a company can find out everything that needs to be worked out to have their processes run smoothly.

The supplier supplies input in the form of raw and other materials, semi-finished products, knowledge and expertise tailored to a company's needs.

This is an important step in the process towards the eventual shape the final product or service will take for the customer. This output has to comply with and perhaps even surpass the customer's requirements.

The customer is not necessary an external party, they can also be from within the organisation. This means supplier/customer relations can also exist within a company.

The SIPOC model helps prevent that parts of the transformation process are overlooked. The SIPOC method clarifies the process to employees who have little or no knowledge about the transformation to the final product, and it also helps employees define a new process clearly.
SIPOC Model example
The SIPOC model method describes who supplies what to the production process, what exactly is being delivered by various players and what the final result is. Who the end product is intended for will also become clear. Below, various aspects of SIPOC model are explained with a practical SIPOC model example.

This is the party that supplies products or services to the process. These can be both internal or external parties. What's necessary for the process and what's being used? We can find a description for this in Input.

The supplier supplies, for example, materials and information. Whatever needs to be ga...

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