Supplier Relationship Management (SRM) focuses on a mix of pricing, quality, cooperation level, delivery time and a positive relationships with suppliers.

Brand leadership refers to the techniques and strategies that organisations use to market a product or service. Read more about leading brands.

The Schramm Communication Model is a cyclical communication model containing all basic principles of communication, with a classic approach to communication

Reliability Centred Maintenance (RCM) is an improvement method within maintenance management which increases the reliability of manufacturing machines.

Organizational Culture Inventory (OCI) is used to measure the organisational current or ideal culture using questionnaires, resulting in a clear evaluation

The Major System is a so-called mnemonic device. It's a memory trick that helps people to easily remember a lot of information simultaneously.

BATNA (Best Alternative To a Negotiated Agreement) is about having an alternative agreement in place when other negotiations fail to reach an agreement

Total Cost of Ownership (TCO) is a financial analysis that is used to identify the direct and indirect costs of a product or system.

The Simplex Process model works in steps during which problem-solving groups are given the opportunity to come up with creative solutions.

House of Quality is part of Quality Function Deployment (QFD) and focuses on product development based on customer requirements and executing a quality plan